Cancellation And Refund Policy:
Any cancellations to the order shall be made before 24 hours of the actual time of onljnecalss to claim refund of the paid amount. No refund shall be made once the 24hr class window starts.
Cancellation of order shall be made with mail with Subject: ” Cancellation Request” and sent to [email protected]
Mail shall contain following details:-
- Order ID:
- Cancellation Reason:
- Refund Account Details:
Cancellation shall be initiated after formal order cancellation request is received at [email protected]
Refund shall be made under following conditions:
- Class was cancelled before 24 hrs of class.
If client does not attend class, in that scenario it was not considered as cancelled.
A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.
In case of Cancellation, 15% charge will be applicable.
Any discounted or exempted amount can’t be claimed for refund.
Any extra amount credited to EkanInfocook LLP account may be considered for order enhancement but will not be refundable.
In all matters concerning Cancellation and refund EkanInfocook LLP shall have the deciding hand.
EkanInfocook LLP may amend its Cancellation and Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.
If you have any questions/comments about our Cancellation and Refund Policy, please email us at [email protected]